Return policy or switch

First of all, we thank you for your trust in the firm of Abdul Fattah Madi. We also assure you that you will continue to serve you, meet your demands and needs and provide everything new in the world of ceramics, porcelain, stone and plumbing supplies.

In order to reach the top and provide the best services, we hope you cooperate with us and the new understanding of the nature and specificity of the material as we know that ceramics and products in general have international standards and specifications, which is known as (Balton and cassettes) and these terms specific to the size of tiles and the kiln to that we would like to mention this privacy as We advise you with its policy of return and switch:

1- The duration of the switch is 14 days from the date of delivery of the invoice (and the item has a balance in the store)

2- The return period is 14 days from the date of delivery of the invoice (and the item has a balance in the store)

3 - When the switch or completion is being brought empty cartons to deliver the same ton and C (and will not differ on you color and size)

4 - Returns are not accepted in special orders (such as builders, units of consultation and specially manufactured items)

5 - Do not accept the switch or discard only by original invoice

6 - No refunds in the case of liquidation of the model (will be announced and documented by your invoice by the seller)

7 - Do not accept the discard Bkrton minus

8. There will be a 10% discount if you exceed the 14-day period from receipt of your invoice

9. There will be a 20% discount if the full invoice is returned after delivery and loading

In the event of any problems in return or exchange please contact the stores on phone 01021050128